FREQUENTLY ASKED QUESTIONS
How do you determine the cost of my order?
Great question! We determine the price of your order by factoring in a variety of details including:
- Product brand and style (t-shirt, long sleeve, etc.)
- Product color (white is usually the best bargain for apparel)
- Print locations (front, back, sleeves, etc.)
- Number of colors in the design(s)
- Custom design vs not
- Shipping speed (standard or rush)
NOTE: We recommend ordering a few extra shirts to prevent higher re-ordering costs.
How many items can I order?
We’re set up to fulfill a HUGE range of orders from as little as 12 shirts to as many as you can imagine!
What’s the best bargain?
To get the most bang for your buck, choose 100 or more white cotton t-shirts with a one or two-color logo on the front. PRO TIP: The more shirts you order the cheaper they are.
Do I get to see the art before it’s printed?
Absolutely! You’ll receive an e-mail with a digital mock-up of your art along with an order approval form. Double-check all spelling and order details. Don’t forget—once approved your order is final and production begins. No other changes can be made.
Do I need to upload special art files?
Yes, please upload or email us files with the highest resolution possible. We prefer vector files ending in .ai, .eps, .ps, .indd, .pdf or .cdr. Vector files can be reduced or enlarged to any size without losing sharpness or quality.
Please do not send files ending in .jpg, .gif, .tif, .psd, or .bmp. These lose sharpness when enlarged. If these are the only file types you have, we can rework them for a small cost (depending on the time required).
NOTE: If you aren’t sure about your file quality email them to us and we’ll let you know.
Do you create custom designs?
We sure do! It takes our design team about 1-3 hours to create a fun, great-looking design from scratch. A reasonable $50 per hour graphic design fee will be added to your order.
Want to shrink our work time? Give us plenty of direction and ideas on your art before creation begins.
How Do I pay?
We accept all major cards on our online payment platform. Just log-in to your account and click “pay now” to use this option.
NOTE: There will be a 3% charge added to your order for this option.
If you’d like to pay the old-fashioned way, please send a check to our address below. If possible, please include a copy of your invoice.
5300 Triangle Parkway NW
Norcross, GA 30092
Booster EVENTS Specific Questions
What size are the sponsor logos?
We try to use the space available on the back of the shirt, so the size of the logos depends on how many sponsors you have. We recommend large as 2x the size of medium and medium as 2x the size of small.
What if my sponsor does not have their logo in a vector art file?
You can email the logo to us and we will fix up to three for free. If we can’t fix the logo there is a $15 fee for each logo we have to recreate from scratch.
Can I add text to a logo?
Yes! Just make sure to mention it on your order form.
What colors can we print?
We can print almost any color you can imagine! Remember, basic colors like black and white DO count as colors. We have 20 stock ink colors. Specific color matches or unique inks (i.e. glow in the dark, glitter, etc.) will incur an additional charge.
Do our sponsor logos have to be in the same colors as the print design colors?
They do not. We can change the colors when designing your shirt.
Can I take the track off the back?
Absolutely! Just make sure to let us know on the order form, and we’ll send you free stickers to mark laps on for your Event Day.
Are the shirts true to size?
Though all brands are slightly different, the Fruit of the Loom shirts we use are fairly true to size. They are pre-shrunk and 100% cotton. We can send you a sample pack if you’d like to check out a few sizes!
Can I see a proof of the shirt before they’re printed?
Yes! Once the order is placed, we’ll email you a digital mock-up of your custom shirts to approve. Once the design is approved we’ll get your order ready for production. You’ll be invoiced once your shirts have been shipped.
Can I reorder more shirts if I need to? If so, how?
Of course! However, please note that the price per shirt will increase as we incur all the same set-up charges dispersed across fewer shirts. We recommend ordering several extras in your original order to help prevent having to place reorders. To place a reorder of a previous design, please email your Spirit Gear Consultant and let them know how many you need.
The shirts have arrived at the school. What do I do next?
If you chose Full Service for your Booster Event, wait until the Booster team arrives to count the shirts for you.
Online Store Specific Questions
WHAT’S THE BENEFIT OF SETTING UP A SCHOOL STORE?
Setting up a school store is the easiest way to profit from spirit gear. Instead of wasting hundreds of hours tallying sizes, ordering in bulk, and handling cash payments, we do basically everything for you. We’ll build your store, upload your designs, process your orders, and ship your items straight to your school. It’s that easy!
HOW MUCH CONTROL WILL I HAVE OVER THE LOOK OF MY STORE?
As much as you’d like! We can add custom colors, backgrounds, school logos, etc.
HOW MUCH WORK WILL I HAVE TO DO?
Very little! Your friendly Spirit Gear Consultant will make the process as easy as possible. All we ask you to do is promote your store to your school community and distribute items to the appropriate classrooms when they arrive. We’ll take care of the rest!
HOW MUCH DOES A STORE COST?
Store setup is FREE for all Booster Events clients within the same school year. Others will pay a $250 store setup fee once per school year. No matter how many stores you choose to set up during that school year, you only pay the store setup fee once.
HOW WILL WE GET PAID?
After all the orders come in we’ll send your school a check for the profits of your store with the cost of your order already taken out. This allows you the convenience of not having to send in a check to pay for your order. We’ll be sending YOU a check!
HOW MUCH WILL WE PROFIT PER ITEM?
You choose the re-sale price of each item in your store. Therefore, you are in control of how much you profit for each item sold.